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Call Center Representative (Pre-Post sales and UK representative in front the corporate located at Israel)

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Job Summary:
As a Call Center Representative, you will be the primary point of contact for our customers, providing exceptional service and resolving their inquiries or concerns. Your role will involve handling inbound and outbound calls, ensuring customer satisfaction, and maintaining accurate documentation of interactions. Your excellent communication skills, problem-solving abilities, and dedication to customer service will contribute to the overall success of our call center operations.

Responsibilities:

• Answer incoming calls promptly and professionally, addressing customer inquiries, resolving issues, and providing information about products or services.

• Make outbound calls to follow up on customer inquiries, conduct surveys, and provide relevant updates or information as required.

• Actively listen to customers, demonstrate empathy, and show a genuine desire to assist them with their concerns or questions.

• Identify and assess customer needs, providing accurate and timely solutions or escalating complex issues to the appropriate department.

• Use our customer relationship management (CRM) system to log all customer interactions, ensuring accurate and comprehensive documentation.

• Process customer orders, returns, and exchanges accurately and efficiently, following established procedures and maintaining a high level of attention to detail.

• Stay up-to-date with product knowledge, promotions, and company policies to effectively address customer inquiries and provide accurate information.

• Meet or exceed performance targets, including call handling metrics (e.g., average handling time, first call resolution, customer satisfaction ratings).

• Collaborate with team members and other departments to resolve customer issues, share knowledge, and contribute to a positive and supportive work environment.

• Participate in ongoing training sessions and workshops to enhance your skills, product knowledge, and customer service techniques.

• You will be our UK representative in front the corporate at Israel.

• In addition, you will need to assist and resolve any possible “general” non-expected issue. (of coarse working together with the corporate at Israel)

• From time to time we will need your assistance with marketing activities.

• You will be responsible for UK call center of the company.

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Qualifications:

• High school diploma or equivalent; additional education or relevant certifications are a plus.

• Previous experience in customer service or a call center environment is preferred.

• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.

• Strong active listening skills, with the ability to understand customer needs and provide appropriate solutions.

• Empathy, patience, and a customer-focused mindset to deliver exceptional service even in challenging situations.

• Proficiency in using computer systems, CRM software, and other relevant tools to document interactions and retrieve information.

• Ability to multitask and navigate through multiple systems while engaging with customers on the phone.

• Flexibility to work in shifts, including evenings, weekends, and holidays, as call center operations may require 24/7 coverage.

• Strong attention to detail and organizational skills to ensure accurate data entry and record keeping.

• Ability to work effectively both independently and as part of a team, promoting a collaborative and supportive work environment.

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We offer competitive compensation, comprehensive benefits, ongoing training opportunities, and a supportive work environment that values teamwork and growth.

 

Join our team as a Call Center Representative and contribute to providing outstanding customer experiences!

 

To apply, please submit your resume and a cover letter highlighting your relevant experience and customer service skills to hr@ohhmed.co.uk 

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